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Customer Service Clerk - Birmingham

Pay Rate: £13.00 per hour
Hours: Monday to Friday, 09:00 - 17:00 (initial training). Shifts will later move to 07:00 - 18:00 or 11:00 - 22:00 once training is complete.
Optional weekend work: Saturday & Sunday, 09:00 - 17:00 (with alternative Wednesday and Thursday rest days).
Contract Length: Ongoing

About the Role

Pure Staff are currently recruiting for a Customer Service Clerk on behalf of a well-established business based in the Jewellery Quarter area of Birmingham. This is an excellent opportunity to join a dynamic and customer-focused team, providing high-quality support to clients through a range of communication channels.

Key Responsibilities of a Customer Service Clerk

Managing customer queries via email, live chat, and phone
Providing excellent service across multiple communication channels
Handling and resolving customer complaints in a professional manner
Performing administration and data entry tasks accurately
Maintaining and updating customer information on internal systemsSkills & Experience Required

Previous experience in a customer support or service role (jewellery industry experience beneficial but not essential)
Salesforce or other CRM system knowledge
Strong computer literacy and attention to detail
Confident communicator with good problem-solving skills
Experience handling complaints effectivelyAdditional Information

This role offers a supportive team environment and the opportunity to expand your customer service skills within a busy, fast-paced industry.
Training will be provided to ensure you are fully prepared before moving onto shift rotations.While working with Pure Staff, you're employed and paid directly by us - no umbrella companies, no processing fees, no outsourced payroll - just simple PAYE with accurate, on-time payslips directly from our experienced in-house payroll team. Plus, after your first payment you'll receive free access to our perks scheme, giving you exclusive discounts on electronics, travel, clothing, home, fitness, wellbeing and more.

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