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Customer Complaints Manager
Location: Warwick, Warwickshire (Hybrid – 2 days working from home)
Salary: £27,000 + excellent benefits

Do you have a passion for resolving issues and delivering outstanding customer care? If you're empathetic, solutions-focused, and experienced in handling complaints, this role offers you the chance to make a meaningful difference every day.

Join a growing company that values integrity, communication, and continuous development. As a Customer Complaints Manager, you’ll take full ownership of the complaints process—from investigation through to final resolution—ensuring each case is handled with care, fairness, and professionalism.

What you'll be doing as a Customer Complaints Manager:

Investigating customer complaints thoroughly and independently
Working with internal teams and suppliers to resolve complex complaints issues
Crafting clear, well-reasoned, and empathetic final response letters
Communicating with customers in a respectful, understanding manner
Identifying root cause analysis and recommending process improvements to reduce complaints
Upholding regulatory standards and company values throughout every interaction
What we’re looking for in a Customer Complaints Manager:

Proven experience managing complaints and writing final resolution letters
Background in a regulated sector such as insurance, finance, or motor trade
Strong understanding of the Financial Conduct Authority (FCA) guidelines (desirable)
Excellent communication skills—both written and verbal
Attention to detail, sound judgement, and a calm, professional approach
Genuine empathy and a customer-first mindset
What you’ll get in return:

Full training and ongoing support
Hybrid working (2 days from home)
Friendly, inclusive company culture that prioritises employee wellbeing
Modern offices in central Warwick with free parking and easy access to Warwick Parkway
Ready to be heard and make an impact?
If you're looking for a role in Customer Complaints and Resolution, where your experience and compassion will truly matter, apply now and join a company where your work makes a real difference every day