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You must be fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role

A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing.

Key Responsibilities:

Monitor and improve the quality of IT ticketing processes
Develop and maintain a centralised knowledge base
Identify and implement process improvements across service workflows
Deliver training and support to IT teams on best practices
Analyse performance metrics and drive service enhancements
Collaborate with cross-functional teams to resolve recurring issuesIdeal Candidate Will Have:

Strong experience with Service Delivery and knowledge management systems
Experience within a similar role
Familiarity with ITIL principles and service management frameworks
Analytical mindset
Excellent communication and documentation skills
Proven ability to lead training and drive process improvements

If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we'd love to hear from you