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About The Role
We have an exciting opportunity to join our dedicated Customer Service team based within our Head Office at Nottingham.
Working closely within the Aftersales Department, your duties will include:
First Time Resolution problem solving for our customers via telephone and email
Monitoring and responding to queries on social media platforms
Creation of job cards for warranty claims and returns
Arranging the return of products for Service or repair
Liaising with colleagues on a regular basis
Maintaining accurate and concise records
General office dutiesAbout you:

As well as excellent attention to detail you will have a friendly helpful attitude and confident telephone manner as you will play a vital role in communicating with our customers and our Service Department.
The ability to create accurate documents
Knowledge and ability using Microsoft Excel and Word documents
Able to deal with challenging situations.
Can use discretion to make decisions
Experience in a similar role is preferred, however you will be trained on all aspects of our internal in-house systems.If you can answer yes to all the above this could be the role for you, apply today.
Hours:  Monday to Thursday 8.30am – 5.30pm, Friday 8.30am – 5.00pm

Benefits
What you’ll get in return for your commitment:

Staff Discounts
Healthcare Cash plans
A company pension scheme
Life Cover
Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
Role specific training and development
Proactive promotion of internal candidates
Paid Breaks
Free Tea & Coffee

About The Company
Where you’ll be working:
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth