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Job Title:      
Telesales & Customer Service 
Reports to:    Office Manager
Depot:    LWC Manchester 

Overview 
To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines.  Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. 

Main Duties
•    To ensure high standards of customer services, taking and inputting orders efficiently and accurately. 
•    Have the ability to convert Incoming calls to Planned Out-Bound calls.
•    To have a clear and personable telephone manner.
•     Take ownership of solving customer issues through pro-active customer service. 
•     To promote the sale of LWC Drinks own brand products.
•     To retain strong relationships with account managers, helping them in acquiring new business and
     assisting with their administration needs. 
•     Building relationships with weekly telesales customers, being a regular point of contact.
•    To promote from our promotional brochure and up sell specific drives.
•    Understanding the need to target specific Customers with products that are relevant to them.
•     Be responsible for certain administration duties within the office; confirmation, sorting the post, filing,
     processing orders etc. 
•     Plan calls and target GAP's in supply using relevant systems.

Knowledge and Experience:
•    Excellent Customer Service Skills.
•    Use of Microsoft Excel for spreadsheets and records.
•    Ability to use the trinity system.
•    Good teamwork skills.
•    Good communication and relationship building skills.
•    Good product knowledge.

Additional Information
You will also be eligible for a £2,000 discretionary bonus, subject to agreed KPI's. 
Your shift pattern will be 5 days over 7.

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100.  Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 16 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester