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Portfolio Credit Control are currently partnered with a renowned public sector authority looking to add experienced and driven individuals to join their team on a FTC basis. This is a great opportunity for those seeking a chance to increase their public sector experience working across multiple departments simultaneously.

Key Responsibilities

Day to day collection of debts using the Councils income collection systems, good practice and procedures.
Assist the Senior Receivable Officer to meet deadlines for the transmission of BACS direct debit and interfaces.
Process customer telephone payments using the relevant system.
Undertake a range of monitoring and control functions such as tracing debtors.
Undertake a range of invoices and receipting functions as follows: o Set up of new and amendment of customers invoices and bank details, issuing credit notes and statements.
Communicate with staff in other departments to obtain information required.
Negotiate repayments of debt having regard to the individuals/business's ability to pay. Maintaining the ability to differentiate between those avoiding payment and those who may need a more sympathetic approach.
Undertake the evaluation of reasons for non-payment and take appropriate action. Identify cases suitable for recovery and have the skills to choose the best method of repayment.
Prepare relevant paperwork and assist in the preparation of documents for any legal cases as and when necessary.
Ensuring debts are collected in accordance with legislation, procedures, codes of practice and Data Protection Act.
Liaise with debtors in a professional manner.
Interview customers, obtain relevant information and make payment arrangements and process methods of payment changes.
Trace the whereabouts of absconded customers.
Raise credit notes/invoices and adjustments in a timely manner.
Carry out appropriate checks, identify credit balances for refund or reallocation and prepare refunds.
Process instructions for Claims-on-line, County Court proceedings and subsequent

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INDCC