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Independent Living Advisor - Housing

£27,931.25

Milton Keynes

Fixed Term Contract, Full Time

Amplius is dedicated to empowering individuals to live independently. As an Independent Living Advisor (known internally as a Life24 Advisor) you’ll play a key role in making this happen. You’ll assist new customers in settling in, respond to emergency calls, assess support needs, and coordinate services to enhance their wellbeing.

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Salary: £27,931.25 per year

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Contract: 9-month Fixed Term Contract

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Your week: 36.25 hours (Monday to Friday 8.45am – 5pm) with participation in an Out of Hours rota.

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Location: Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office. This role involves travel throughout Northamptonshire and occasionally Bedfordshire.

Snapshot of your role

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Help new customers settle into the scheme and local area.

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Respond to emergency calls, including 24-hour response service participation.

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Maintain regular contact with customers and build rapport within schemes.

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Conduct property viewings and ensure customers understand support services.

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Assist customers in raising and monitoring property repairs.

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Carry out risk assessments and monthly Health & Safety compliance checks.

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Ensure high standards of scheme presentation, cleanliness, and noticeboard updates.

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Maintain accurate customer records and ensure contact details are up to date.

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Conduct equipment checks, arrange repairs, and manage stock levels.

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Raise safeguarding referrals and monitor ongoing cases.

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Liaise professionally with Amplius partners and external agencies.

Your toolkit for success

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Experience using tailored computer systems, smartphones, and tablets.

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Proficient in MS Office (Word, Excel, Outlook, OneDrive) and Microsoft Teams.

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Strong administrative skills to maintain accurate customer records.

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Experience working both independently and as part of a team.

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Ability to plan and manage workload with minimal supervision.

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Previous experience in a customer-facing role.

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Excellent listening and problem-solving abilities.

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Understanding of GDPR and customer confidentiality.

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Flexible approach to change and new challenges.

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Experience of lone working in a dynamic environment.

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Confident using Teams for chat, meetings, collaboration, and screen sharing.

A full UK driving license is essential for this role.

DBS clearance is required for this role

Please read the attached Job Description before applying so you get the full scope of the role.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.

28 days annual leave (plus bank holidays)

Enhanced maternity, paternity, and adoption leave

Paid qualifications and professional subscriptions

Pension contribution up to 10%

Health and wellbeing support

Carers leave

Cycle to work scheme

Electric car lease scheme

Paid fertility and maternity leave

Financial Wellbeing support

Free flu jabs

Life assurance

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Our values

We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 1 July

Phone screening: 4 July

Interviews: 8 July

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference