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About the Role:

Our Client is seeking a motivated and detail-oriented Graduate Customer Fulfilment Engineer. This is a fantastic opportunity for a recent graduate to start their career in broadcast technology by playing a key role in configuring, commissioning, and supporting our cutting-edge products used by major broadcasters around the world.

Key Responsibilities:

Project Builds

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Configure and build servers to customer specifications.

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Test and verify builds using Atlassian Jira, completing all required documentation.

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Manage dispatch and logistics using various couriers and freight forwarders.

Stock and Hardware Management

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Conduct regular stock checks and maintain inventory accuracy.

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Manage RMAs (Return Merchandise Authorisations): test, report, and liaise with manufacturers for warranty replacements.

Goods In/Out

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Act as the primary contact for all deliveries and shipments.

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Ensure all shipments are processed correctly with appropriate documentation.

Remote and On-site Commissioning

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Prepare and configure servers on-site.

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Travel to customer sites globally when required.

Project and Support Engineering

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Work closely with Project and Engineering Managers to define project scope and timelines.

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Deploy and commission systems according to agreed plans.

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Provide regular updates and assist in system handovers to the support team.

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Respond to support queries and contribute to team meetings and activities.

What We’re Looking For:

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Strong attention to detail and excellent organisational skills.

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Ability to clearly communicate with internal teams and customers.

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Experience troubleshooting hardware/software issues.

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Basic IT knowledge, including Windows OS and Microsoft Office.

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Proactive attitude with a willingness to learn and adapt.

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Ability to work both independently and as part of a team.

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Willingness to occasionally lift and move equipment (up to 30kg).

Desirable (but not essential):

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Familiarity with Windows Server OS and/or Linux.

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Experience with Atlassian Jira or other ticketing systems