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Our client, a well-established global partner in the digitalisation of the construction and manufacturing sectors, is seeking a Key Account Manager to strengthen and grow strategic client relationships.

As a leading global service and solutions provider, particularly within the Autodesk ecosystem, our client empowers organisations to digitise operations, improve efficiencies, and future-proof their businesses.

About the Role

In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalisation products and services.

You’ll serve as the primary point of contact for a portfolio of strategic customers, ensuring they realise full value from the client’s solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion.

Key Responsibilities

* Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries

* Understand clients’ goals, challenges, and business environments to proactively propose relevant solutions

* Drive retention and customer satisfaction through regular engagement and value-driven conversations

* Promote adoption of software solutions and ensure successful implementation and utilisation

* Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services

* Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives

* Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately

* Monitor market trends and customer feedback to inform account planning and strategy

Requirements:

* Proven success in sales or account management roles, ideally in the software or digital solutions space

* Strong experience managing key accounts and developing long-term client partnerships

* Knowledge of the Autodesk ecosystem or similar digitalisation platforms

* Ability to translate complex technical features into compelling business benefits

* Strong strategic thinking and analytical mindset, capable of developing and executing account plans

* Excellent relationship-building, verbal, and written communication skills

* Proficiency in CRM systems and sales analytics tools

* Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities