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Claims Handler - Insurance

Location: Horsforth, Leeds

Salary: £28,000 - £40,000 DOE

Working Hours: Monday - Friday, office hours

About the Company

We are a vibrant and outgoing insurance company located in Horsforth, Leeds. We value both professionalism and personality, and we are seeking a confident and detail-oriented Claims Handler to join our team.

Position Summary

We are looking for a dynamic Claims Handler to manage a diverse portfolio of claims, including motor, property, liability, cyber, and professional indemnity. The ideal candidate will have excellent communication skills and the ability to guide clients through the claims process with empathy, efficiency, and expertise.

Key Responsibilities

Claims Management: Handle cross-class claims from start to finish
Client Advocacy: Serve as the trusted voice for clients, ensuring fair outcomes
Negotiation: Collaborate with insurers and third parties to secure optimal settlements
Documentation: Maintain accurate records and ensure compliance with industry standards
Customer Service: Deliver responsive and empathetic support to clients
Loss Prevention: Recommend strategies to mitigate future risk
Continuous Improvement: Stay updated on industry trends and regulations to enhance performance

Key Performance Indicators

Timely claims closure
High client satisfaction
Accurate and fair settlements
Effective cost management
Full compliance with industry standards

Key Relationships

Clients, insurers, loss adjusters, solicitors, repair contractors
Internal teams including Account Executives

Qualifications and Experience

Proven experience in claims handling, preferably in a broker or similar environment
Strong interpersonal and communication skills, with a friendly and confident demeanour
Detail-oriented with excellent documentation skills
Ability to thrive in a fast-paced, collaborative setting
Familiarity with Acturis and Microsoft Office
A client-first mindset and problem-solving attitude

Benefits

Medicash health plan
Income Protection and Life Insurance
Employee discount portal
Cycle to work scheme
Hybrid working options
Pension plan (5% employee / 3% employer contribution)

If you are ready to take the next step in your career and join a sociable and high-performing team, we would love to hear from you. Apply now