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IT Support Engineer (Infrastructure & Azure)

My client is seeking a proactive and customer‑focused IT Support Engineer to join their growing digital and IT function. This is an excellent opportunity for someone who enjoys hands‑on technical work, modern cloud technologies, and delivering high‑quality support to users across the organisation.

About the Role

This is a user‑facing, technically varied role that combines day‑to‑day support with Azure and Microsoft 365 administration, end‑user device management, and wider infrastructure responsibilities. You will work closely with colleagues across the business to troubleshoot issues, improve services, and develop a strong understanding of the systems that support daily operations.

You’ll support users both face‑to‑face and remotely (via phone and Microsoft Teams), taking ownership of issues through to resolution. The role is hybrid, with some travel to business sites for technical surveys, installations, and on‑site support.

Key Responsibilities

Provide technical support to users in person, by phone, and via Microsoft Teams

Administer and support Microsoft Azure, Microsoft 365, and end‑user devices

Support and maintain Windows desktop environments

Assist with device deployment using Intune and Autopilot

Troubleshoot and maintain networking infrastructure, including basic router and firewall configuration

Follow ITIL-aligned processes for incident, problem, and change management

Maintain accurate documentation and contribute to service improvements

Carry out on‑site technical surveys, installations, and support when required

Experience & Skills

Experience in a customer‑facing technical support role (in person and remote)

Working knowledge of ITIL principles

Strong communication skills and a customer‑service mindset

At least 2 years’ experience administering Microsoft Azure, including:

Entra ID (Azure AD)

Intune

Autopilot

Multi‑Factor Authentication (MFA)

Solid networking knowledge:

IP addressing & subnetting

Network cable patching

Basic router/firewall configuration

Strong experience supporting Windows desktop environments

Experience supporting Microsoft Office / Microsoft 365

Mobile Device Management (MDM) experience

Desirable Skills 

Cyber Essentials certification or hands‑on experience supporting compliance

Microsoft certifications (Azure, Microsoft 365, Endpoint Management)

Experience with telephony setup and administration

Experience with Ubiquiti UniFi networking equipment

Experience supporting Sage Intacct (SaaS finance system)

Experience supporting OneTouch Health (SaaS care management system)

Interested? Please Click Apply Now!

IT Support Engineer (Infrastructure & Azure)