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A growing eyewear company is looking for an Operations Manager to improve the performance of the company and ensure customer service and logistical operations align with the company’s objectives. The Operations Manager will have strong demonstrable experience in operations management, be able to bring out the best in people, and have experience in delivering results. In addition, the Operations Manager will be able to effectively communicate at all levels, have confidence and courage to face new challenges, and is able to promote the Company’s core values.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

The specific duties of the Operations Manager include improving performance, managing resources to ensure that customer service and warehouse operational activities align with the expectations for the Company’s Centre of Excellence objectives.

You should be ready to mentor your team members, find ways to increase the quality of customer service and implement best practices across all levels.

Find opportunities to support team & individual development possibilities

Manage warehouse fulfilment efficiencies (inclusive of import & export) & all inventory controls

Ensure products are accurately picked and packed on a per-order basis for dispatch to customers

Goods in/out: Receive product from suppliers, ensuring physical count matches purchase order/invoice, and resolving discrepancies

Monitor all fulfilment KPIs and ensure that Customer SLAs are satisfied

Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement, whilst ensuring all operations are carried out in an appropriate, cost-effective way

Support the Sales Team’s efforts by ensuring that deliverables are supported by great customer service

Development and implementation of operational procedures and policies

Telephony system & general equipment management, including I.T & peripherals

Manage general office maintenance & security controls for the building (CCTV)

Support Senior Management with logistics contract negotiations

Own the completion and delivery of other projects as assigned

Build and maintain productive relationships with business leaders & all stakeholders

Knowledge, skills and qualifications:

Essential:

Can demonstrate outstanding attention to detail, administration, and documentation control capability and with proven aptitude for organising

Have a heightened awareness of operational concerns, the ability to be agile whilst retaining objective focus and be responsive to time-sensitive issues

Excellent organisational skills to coordinate daily team activities

Able to demonstrate personal motivation and drive to deliver results

You will be engaging and have a positive approach, demonstrating an awareness of personal brand and impact and have a great team spirit

Emotionally intelligent; a team player with exceptional listening and communication skills

Experience of working with various software, operational platforms and tools

System-minded, able to pick up and integrate with new systems or processes and data reporting

Proven work experience as Operations Manager or similar role

Customer Service Management experience

Outstanding line management experience with proven Leadership ability

Salary:             £45,000 – £50,000

Benefits:          To be discussed further at the interview stage