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New Homes Customer Care Technician

Location: North Yorkshire (multi-site role)
Salary: £34,000 – £36,000 per annum
Contract: Full-time, permanent

About the Role

We are looking for an experienced New Homes Customer Care Technician to support our residential developments across the North Yorkshire region. This is a customer-facing role where quality, professionalism, and attention to detail are essential.

You will be responsible for completing remedial works and aftercare tasks within occupied new-build homes, ensuring a high standard of finish and excellent customer satisfaction.

Key Responsibilities

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Carry out customer care and maintenance works within occupied new homes

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Diagnose and rectify defects across a range of trades including basic joinery, patch plastering, decorating, tiling, and minor plumbing

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Liaise directly with homeowners, providing a professional and courteous service

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Complete works efficiently while maintaining high quality standards

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Accurately record completed works and report ongoing issues to the Customer Care team

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Work across multiple sites within the North Yorkshire region

About You

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Proven experience in a customer care or maintenance role within new-build housing (essential)

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Strong multi-trade background

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Excellent customer service and communication skills

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Ability to work independently and manage your own workload

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Full UK driving licence

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Professional, reliable, and well-presented

What We Offer

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Competitive salary of £34,000 – £36,000

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Company vehicle and tools (if applicable)

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Stable, long-term role within a reputable business

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Supportive team environment

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Opportunity to work on quality residential developments

How to Apply

If you take pride in your work and enjoy delivering a first-class service to homeowners, we’d love to hear from you