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Job Title: Repairs Planner / Scheduler
Location: North London
Contract Type: Temporary ongoing
Salary: £18.24/h
Hours: Full-time, 36 hours per week

About the Role

Our clients are seeking an organised, proactive, and customer-focused Repairs Planners / Schedulers to join their Housing Repairs team. You will play a crucial role in ensuring that responsive repairs, maintenance works, and appointments are efficiently scheduled, enabling client's operatives to deliver excellent service to residents.

Key Responsibilities

* Schedule and coordinate day-to-day repairs and maintenance appointments for operatives and contractors

* Manage diaries, allocate workloads, and ensure operatives’ time is used effectively

* Respond to repair requests from tenants, staff, and partners via phone, email, and internal systems

* Prioritise urgent and emergency works in line with service standards

* Monitor progress of repairs and update residents on job status

* Work closely with supervisors, surveyors, and customer service teams to resolve issues quickly

* Ensure data accuracy within housing management and scheduling systems

* Provide excellent customer service, maintaining professional and compassionate communication

About You

We’re looking for someone who:

* Has experience in scheduling, planning, coordination, or a fast-paced administrative environment

* Communicates clearly and confidently via phone and email

* Can multitask and remain calm under pressure

* Has strong IT skills and can quickly learn new systems

* Works collaboratively and demonstrates a commitment to high-quality customer service

* Understands housing repairs or property maintenance (desirable)

How to Apply

Please submit your CV by hitting the “Apply” button. Shortlisted candidates will be contacted.

Closing date: 12/12/2025