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Our client a dynamic organisation based in Egham, Surrey are looking for a highly organised and professional (Logistics) Key Account Operator to join their team on a permanent basis. The ideal candidate will have worked in a customer focused operational role within the shipping / freight logistics industry and have professional customer service and relationship building skills.

Day to day duties for the Key Account Operator includes: -

* Obtaining rates and quoting all modes of transport (international and domestic).

* Executing outbound, inbound and cross-trade shipments in a consistent and efficient manner.

* Liaising with suppliers, airlines and shipping lines.

* Receiving, put-away, pulling and dispatching inventory in the WMS.

* Booking air, ocean, road and courier shipments with carriers.

* Completion of export and import customs entries.

* Email and telephone correspondence with overseas agents, UK client and internally.

* Tracking shipments and keeping the customer updated throughout.

* Raising Invoices an ensuring PO numbers are referenced.

* Passing supplier and overseas agents’ invoices.

* Communication with the clients and customers updating them with progress of day-to-day operations, notifying of any delays and providing solutions.

* Ensuring internal SOP’s are followed correctly and KPI’s are met.

* Resolving queries efficiently and professionally.

* Producing required export / import documentation.

* Building rapport with customers and internal departments.

* Ensuring CargoWise data is accurate and up to date.

* Assisting with monthly storage billing for global warehouse locations.

* Maintaining warehouse inventory reports.

As the Key Account Manager, you will need:-

* Relevant logistics / shipping Industry experience is essential.

* Good knowledge of Microsoft Office – Outlook, Excel, Word.

* To be open-minded, eager to learn and solutions focussed.

* Calm and professional under pressure.

* Strong communication skills and attention to detail.

* Ability to work independently and collaboratively.

* Empathetic approach and strong customer focus.

* Ability to converse with clients, suppliers and colleagues in a professional manner.

* CargoWise experience would be a distinct advantage.

In return for your hard work, our client offers a salary of £35,000 - £40,000pa along with a great range of company benefits and career opportunities.

The working hours for this role are 9.00am – 5.30pm Monday to Friday.

If you have the relevant skills and experience for this role then we would like to hear from you. Please ensure you attach your CV to your application and that your contact details are clearly stated.

Please note due to the high level of applications we receive daily, we are only able to respond to those candidates who's skills and experience meet the essential requirements of the role