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Internal Sales & Order Fulfilment Coordinator
Kirkcaldy, Fife | Office based, 5 days per week | Early finish on Fridays
Salary: Circa £35,000

This is a permanent, full-time internal role within a technical products business, suited to someone who enjoys structure, accuracy, and seeing an order through from start to finish.

You'll be based in the office five days a week, working closely with a small, hands-on team. There is no hybrid working and no field sales. This role is about doing the job properly, keeping customers informed, and making sure orders are processed accurately and delivered on time.

The role

You will be responsible for managing customer orders received via website and email enquiries. From checking stock and building orders, through to sourcing parts, arranging deliveries, and updating customers, you'll own the process end to end.

You'll also support wider business activity where required, working closely with purchasing, logistics, and administration.

Key responsibilities

Processing customer orders from website and email enquiries

Checking stock availability and building accurate orders

Sourcing and ordering parts when items are not in stock

Liaising with customers to confirm product details and specifications

Coordinating deliveries and working with couriers

Maintaining accurate order, stock, and customer records

Supporting purchasing, invoicing, and general administration where needed

What we're looking for

Experience in internal sales, order processing, or sales support

Comfortable working with technical products or learning specifications

Strong attention to detail and good organisation

Confident communicating with customers and suppliers

Flexible attitude and willingness to support a small team

What's on offer

Circa £35,000 salary depending on experience

Office-based role with a consistent routine

Early finish on Fridays

Stable, long-term position within a growing business

If you enjoy structured work, taking ownership, and being part of a close-knit team, this is a role worth exploring