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Senior Service Coordinator

? Glasgow

We are working with a well-established, market-leading lift company in Glasgow who are looking to appoint an experienced Senior Coordinator to support their growing operations team.

This is a key role within the business, acting as a central point of coordination between engineers, clients, suppliers, and internal teams, ensuring works are planned, communicated, and delivered efficiently.

The Role

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Coordinate planned, reactive, and project works across a large engineer workforce

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Act as a senior point of contact for clients, handling queries and escalations

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Plan engineer schedules to maximise productivity and meet service level agreements

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Liaise with engineers, supervisors, and management to ensure smooth day-to-day operations

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Manage job allocation, progress tracking, and completion updates

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Maintain accurate records within internal systems and produce reports as required

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Support and mentor junior coordinators within the team

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Ensure all works are carried out in line with health & safety and company procedures

The Ideal Candidate

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Proven experience in a senior coordination, scheduling, or planning role (engineering, lifts, FM, construction, or similar environment)

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Strong organisational and communication skills

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Confident dealing with engineers, clients, and senior stakeholders

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Experience managing workloads, priorities, and deadlines in a fast-paced environment

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Comfortable handling escalations and problem-solving

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Good IT skills (planning systems, Microsoft Office, CRM/CAFM systems)

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Lift industry experience would be an advantage but is not essential

What’s On Offer

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Competitive salary (dependent on experience)

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Stable role within a well-established and respected business

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Clear progression and development opportunities

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Supportive team environment

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Full-time, permanent position

If you’re an experienced coordinator looking to step into a senior role within a large, reputable lift company, we’d love to hear from you.

? Apply now or get in touch for a confidential discussion