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The Savings Administration Team Leader will oversee and manage the day-to-day operations of the savings administration team, ensuring efficiency and exceptional customer service. This role in the financial services sector requires strong leadership skills and a focus on delivering operational excellence in London.

Client Details

This opportunity is with a medium-sized organisation in the financial services industry, known for its focus on providing tailored solutions and high standards in customer service. The company is committed to fostering a professional environment that supports career growth and operational success.

Description

Lead and manage the savings administration team to meet performance objectives and service standards.
Oversee the accurate and timely processing of savings account transactions and customer requests.
Ensure compliance with regulatory requirements and company policies within all team activities.
Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
Provide training and mentoring to team members to support their development and performance.
Prepare and deliver regular reports on team performance and key metrics to senior management.
Collaborate with other departments to resolve issues and improve cross-functional processes.
Act as a point of escalation for complex customer queries or complaints.Profile

A successful Savings Administration Team Leader should have:

Proven experience in a leadership role within the financial services industry.
You must have been a people leader in a previous role and must also have worked in a FSA regulated environment in the past - Both 100% essential
Strong knowledge of savings products, processes, and regulatory requirements.
Excellent organisational skills and attention to detail.
Effective communication and interpersonal abilities to lead and motivate a team.
A commitment to providing outstanding customer service and operational efficiency.
Proficiency in using relevant software and systems for managing savings administration tasks.Job Offer

Competitive salary, estimated at £34,000 - £37,000 per annum.
Annual performance-related bonus of up to 10% of base salary.
Generous contributory pension scheme through Hargreaves Lansdown.
Life assurance coverage and 25 days of annual leave.
Permanent position based in London, offering opportunities for professional growth.If you are looking for a rewarding role as a Savings Administration Team Leader in the financial services sector, we encourage you to apply to