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Customer Complaints and Correspondence Officer

Leeds

3 days a week on site, 2 home based.

£17.15 p/h for 37 hour week Mon – Fri

12 month temporary contract

Team

The Customers and Engagement (C&E) team is a busy team that works with others to deliver excellent customer service to people living and working across Yorkshire. Ensuring we give clear, consistent advice and information on sensitive and emotive issues such as flooding, pollution and regulated sites. We manage a diverse range of requests and correspondence from many different stakeholders and customers including Members of Parliament and Government Ministers.

Main duties are:

• managing correspondence and gathering information in order to provide an accurate and timely response;
• managing and responding to complaints;
• analysing data and running reports;
• providing ministerial briefings;
• leading on high profile and complex work within the team;
• working with others to manage reputational risks.

Person:

Strong Written Communication Skills Important.

We're particularly looking for individuals with proven experience in handling formal correspondence, especially complaints, communications or case work