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HOPELINE247 Manager
Birmingham

We are looking to recruit a HOPELINE247 Manager to enable the delivery of an outstanding suicide prevention helpline, through the effective management of HOPELINE247 advisers, alongside promotion and development of the service.

What you will do:

- Provide leadership, guidance, and effective line management to a team of suicide prevention advisers.
- Ensure a consistent and high-quality service is delivered through effective quality assurance processes.
- Managing staffing and resources effectively to ensure the efficient running of the helpline service.
- Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.
- Provide ad hoc rota cover to support a range of clients via multi-channel communications adhering to HOPELINE247 remit at all times.

To be successful in this role you will have:

- A proven track record of building and managing an effective team, supporting their development and managing their performance.
- Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.
- Previous successful experience of working in suicide prevention or mental health.
- Awareness of the issues around safeguarding and how these can affect young people and adults at risk.
- Degree level or professional qualification in Health, Nursing, Social Work, Community Work or related discipline.

Salary: £35,407 per annum (Scale point 29) progressing by increments to £38,051 per annum (Scale point 32). As a night shift worker, you will receive an additional allowance of £173.00 per month based on working 4 nights per week.

Hours: 33 hours per week

Working arrangements: This role will work shifts starting at 10:25pm and finishing at 7:40am. Shifts will be on a rota bases across a 7-day working week. 33 hours will be based upon working 4 nights shifts per week.

Location: Edgbaston, Birmingham

Contract: Permanent

Benefits: You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: Midnight on the 7th July 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments