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We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

Area Manager - Neighbourhood team - East

This role is responsible for leading and managing a team of Neighbourhood Managers in delivering outstanding customer service and housing management services across their area of operation and working across the surrounding region.

Strong customer focus and effective time management are essential, as is a willingness to be present in the community, with some evening or weekend work as required.

If you are passionate about housing, safety, and community wellbeing, and can lead and motivate a team we encourage you to apply.

What you'll achieve

You will work directly with Neighbourhood Managers and regional colleagues to ensure a consistent and high-quality customer experience, taking the lead where there is increased complexity, and creating a proactive service to customers and neighbourhoods, ensuring compliance with all regulatory requirements.

What you'll bring

Essential skills

Proven experience of delivering high quality neighbourhood and community services.
Previous experience of managing staff in a similar role.
Excellent understanding of the social housing sector and neighbourhood management including relevant legislation and regulation.
Confident communicator with exceptional customer service skills, and ability to build rapport with all stakeholders.
Ability to take the lead, manage, support and inspire colleagues.
Effective organisational skills, and attention to detail with the ability to plan own work, time management and deliver on targets / provide value for money.
Holds a minimum level 4 Ofqual regulated professional housing management qualification or are committed to working towards one.
Confident and experienced in resolving conflict.
Flexible approach to travel and working hours to accommodate customer/community meetings and out of hours rota.Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check