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Guest Services Manager

Full-time, permanent
Bristol

Are you a people-first leader with a passion for hospitality?
Do you thrive in a fast-paced environment where no two days are the same?

Look no further – this could be your next move!

Benefits: 28 days annual leave (rising to 33 after 5 years), health cash plan, staff discounts, enhanced parental leave, life assurance, on-the-job training and more!

Your day to day will include:

* Leading and inspiring a vibrant front-of-house team across Reception, F&B, and Spa Reception

* Delivering exceptional service and warm welcomes for every guest

* Training, mentoring and supporting your team to shine

* Managing rotas, staffing levels and shift patterns in line with business needs and budgets

* Offering guidance and local knowledge to guests with a smile

* Promoting hotel services and upselling where appropriate

* Ensuring a seamless guest journey from arrival to departure

You will be:

* A confident communicator with a natural flair for customer service

* Calm under pressure and quick to adapt in dynamic situations

* Hands-on, proactive and happy to work alongside your team

* Organised and capable of managing schedules, people and priorities

* Enthusiastic about delivering memorable guest experiences

Ideal experience:

* Supervisory or managerial experience in a hotel, restaurant, bar or leisure environment

* A great attitude and willingness to learn are just as important – personality matters!

In return, you’ll enjoy:

* A starting salary of up to £35,000 per annum plus amazing benefits and discounts

* Opportunities for progression and personal development

* A supportive and inclusive team culture

* A rewarding role in a growing hospitality business

Sound like your kind of job?
Apply today and become part of something special