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Our local authority client based in Essex are urgently seeking an experienced Housing Officer.

*£28 an hour Umbrella

JOB PURPOSE

To provide a high quality estate management service; ensuring outstanding customer service and service delivery. Engaging with customers to design services that work for them and utilising resources within the local community to make a real, quality difference to people’s lives.

The post covers a wide range of duties assisting with the day to day management of the Council’s housing stock as it relates to efficient estate management, including rent arrears and anti-social behaviour.

KEY SERVICE RELATED ACCOUNTABILITIES

1. To enforce the Council’s Income Management Policy and procedures including proactive discussions with customers, pre-court visits and court-eviction attendance.

2. To pursue rent arrears in accordance with the Income Management Policy. To visit tenants in their own homes, if necessary outside working hours, to discuss and secure a reduction in arrears as quickly as possible, and to give advice as appropriate on any financial assistance available.

3. To assist in providing an excellent rent accounting service delivery including the administration of the direct debits system.

4. To provide advice & assistance to customers in relation to welfare reform to ensure future tenancy sustainment.

5. To assist in maintaining the Pre-Tenancy Service to encourage tenants to adopt a ‘payments culture’.

Experience – Essential

* Substantial experience of working in a Social Housing environment

* Practical experience of income recovery and debt collection.

Other Requirements – Essential

* Ability to compile and maintain accurate casework

* Valid full UK driving licence

* Willingness and flexibility to work outside normal hours as necessary

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful