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Where: We have 2 locations available - EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) OR EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time: Permanent 

Salary: £21,620 plus incentives throughout the year! 

Start date: February 2026 onwards 

Start your future with EE – Where your voice could be the start of something big

What’s in it for you:

A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship. Plus, an uncapped commission scheme.

An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

Huge discounts off your Mobile and Broadband packages, starting at £10 a month

Huge discounts off other tech such as Smart watches, speakers, TV’s, gaming consoles and subscriptions

Discount codes to give out to friends and family

Support to carve your own career path. We’re passionate about helping our people grow the career they want

Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front

Online GP: Access to a private GP 24/7 for you and your immediate family

 

What you’ll be doing:

At EE, we believe every customer interaction should be a positive experience. You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.

As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Why choose EE:

You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.

At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.

Ready to make your mark? Apply now and let’s start building your future