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Customer Service Advisor

Temporary – on-going opportunity

Irlam, Manchester

£12.21 p/h

37.5 hours p/week

Monday - Friday

Winsearch UK is currently working with a multi-award-winning company specialising in specific medical devices.

Due to exponential growth and increased workload, our client is looking for experienced Customer Service Advisor to assist customers with orders and general queries relating to their product.

The Customer Service Specialist is responsible for delivering excellent customer service as per company
requirements, ensuring that queries are resolved efficiently, effectively and within the department’s service
level commitment. Processing sales orders, and efficient contributions to the customer service operations and
carrying out internal activities as part of the support team. To communicate positively about the company and
its products to ensure that a professional company and brand image is provided at all times to customers and
colleagues.

Customer Service Advisor

The Role:

The role requires the successful Customer Service Advisor to deal effectively with customer support calls and emails, investigating, logging, and responding to queries, sales order processing, rental, retailers and consumers, ensuring accuracy and processing and invoicing of rental orders ensuring accuracy and attention to detail.

Key Skills include:

Provide professional and effective services to internal and external customers, to meet customer expectations
in line with department procedures and standards
Keep accurate customer records
Deal effectively with customer support calls and emails, investigating, logging, and responding to queries
in a timely appropriate manner
Communicate courteously both written and verbal to customers, building positive relationships, responding
to queries and progressing issues
Sales order processing, key accounts, hospital orders, retailers and consumers, ensuring accuracy
and attention to detail
Processing and invoicing rental orders ensuring accuracy and attention to detail
Collaborate with and support sales representatives as required arranging trials, evaluations, extensions,
timely collections, monitoring locations, updating worksheets and producing regular management reports as requested
Conducting a correct and complete product service administration, conforming to the requirements of
the organization, which include guarantees, repairs and returns
Processing of electronic payments and refunds ensuring accuracy and security of customer details

Skills and Qualifications

Experience of working in a fast paced Customer Service environment is essential
B2C experience essential
Experience of dealing with dealing with customer queries over the phone and emails
Experience of handling payments and using invoicing systems

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

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