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Nuco Solutions are looking for a Planner to join our client, based in Cheam. This role will be available to start immediately.

Roles and Responsibilities

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Plan and manage daily workloads for field-based engineers

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Maximise productivity while ensuring all SLAs are met

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Act as the main point of contact for engineers and field management

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Schedule customer appointments, follow-up works, and annual gas services

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Handle inbound calls from engineers and coordinate job allocations

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Monitor job progress and resolve scheduling issues quickly

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Ensure no outstanding works carry over day to day

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Manage planner action lists and area performance

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Keep customers informed and proactively reduce complaints

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Liaise with internal teams to keep contracts running smoothly

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Support the wider team when required

Requirements

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Strong planning and organisational skills

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Clear, confident communication (written and verbal)

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Proactive, solutions-driven mindset

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Able to adapt in a fast-paced environment

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Customer-focused with a professional attitude

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Trustworthy and comfortable working with confidential information

What’s on Offer

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Salary: £29,700 per annum

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Hours: 8:00am – 5:00pm, Monday to Friday (42.5 hours per week)

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Stable, full-time role within essential services and social housing

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Fast-paced position with responsibility for your own area

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Supportive team environment with development opportunities