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We are March……… the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.

As the Service Delivery Coordinator, you will ensure the efficient and effective scheduling of Field Service Engineers, enabling timely response to planned service visits and emergency call-outs. The Service Delivery Coordinator acts as the central point of coordination between customers, engineers, and internal teams to maintain high service standards and customer satisfaction.

Key Responsibilities

Booking and planning service tasks

Managing live service tasks from start to finish

Confirming service visits with customers

Liaising with customers and engineers daily

Planning scheduled services and coordinating with supply chain

Organising follow-up visits

Handling incoming communications professionally

Managing service and breakdown queries

Reviewing previous day’s work and engineer feedback

Producing customer reports and updating portals

Identifying opportunities to enhance customer relationships

Achieving KPIs set by the Service Delivery Team Leader

Supporting team operations and completing admin tasks (e.g., test certificates)

Conducting risk assessments

Skills and Experience

Experience of working to strict SLAs & KPIs

Excellent customer service skills

Good attention to detail including a high level of accuracy.

Ability to prioritise effectively.

Excellent organisational and communication skills

Strong administrative and analytical skills

Previous experience of working in a Service Delivery position or similar fast paced environment

Previous experience of planning / scheduling for a mobile workforce

Experience with Microsoft packages

Strong communicator with good literacy and numeracy skills

What we offer

A competitive salary and benefits package appropriate to this position

An employer who values the ongoing wellbeing of its employees

Career development within a successful and growing business

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation