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Role Summary

As the Service Manager you will lead a team of Planners who are responsible for planning, scheduling and managing our tradespeople’s diaries all whilst keeping residents informed of appointments and status of jobs, along with managing the Sub-contractor Co-ordinator. You will also manage a team of Trade Supervisors who manage all the repairs operatives

You will be driving service delivery to meet, or exceed, KPI targets such attending jobs within service level agreements, meeting first time fix, reducing travel time and No Access to properties as well as providing an excellent customer service to all stakeholders including the client, the resident and internal parties. You will be keeping residents up to date with sub-contractor works and ensuring works are completed in line with complaint resolutions.

A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture of TCH is embedded between teams and values and behaviours are continuously promoted and practiced within the team.

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