Login to Apply

Role: 3rd Line Support Engineer

Location: Cardiff (Hybrid – 3 days in office)

Salary: £35,000 – £40,000 per annum

Benefits: Flexible hybrid working, career development, and supportive team culture

Our client, a leading IT services provider, is seeking a 3rd Line Support Engineer to deliver high-level technical support across complex systems and infrastructure. This is a great opportunity to work within a collaborative environment where your technical expertise will directly influence service quality and client satisfaction.

What you’ll do

Provide advanced troubleshooting and resolution for escalated technical issues

Support and maintain infrastructure including servers, networks, and cloud environments

Deliver technical guidance and mentoring to 1st and 2nd line engineers

Manage system upgrades, patching, and configuration changes

Work closely with internal teams and external stakeholders to ensure seamless service delivery

You’ll collaborate with cross-functional teams to enhance system reliability, security, and performance across client environments.

What we’re looking for

Proven experience in a 3rd Line or senior technical support role

Strong knowledge of Microsoft technologies (Windows Server, O365, Azure AD)

Experience with networking, firewalls, and virtualisation (VMware/Hyper-V)

Familiarity with backup, monitoring, and IT security solutions

Excellent problem-solving and communication skills

The ideal candidate will be proactive, customer-focused, and comfortable managing a varied workload in a dynamic support environment.

Why join?

Hybrid model – 3 days in the Cardiff office

Training and career development opportunities

Collaborative, friendly team culture

Opportunity to work with the latest technologies