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Reception Manager - Lead a Luxury Hotel Reception Team in Brockenhurst

Are you an experienced Reception Manager with a background in luxury hotels? This is an exciting opportunity to lead a dynamic front of house team at a prestigious 4-star property in the heart of Hampshire, where your leadership will help deliver exceptional guest experiences every day.

Why apply for this Reception Manager role in Brockenhurst?
Along with a salary of £35,000 plus an average £2,500 tips per annum, you'll enjoy a range of excellent benefits:

Social budget for regular team events
Free meals on duty
Extra paid day off on your birthday
Complimentary hotel and spa experiences as part of your training
Discounted stays plus family & friend discounts
Referral bonus scheme
Enhanced annual leave for long service

What you'll be doing:
As Reception Manager, you'll be the driving force behind the smooth running of the front desk operation. Key responsibilities include:

Leading, training, and motivating a team of 5-6 (Receptionists, Porters, and a Supervisor)
Overseeing day-to-day reception operations, ensuring exceptional guest service
Managing shift patterns across early and late shifts, 5 out of 7 days per week (45 hours)
Implementing and supporting the transition from Opera to a new hotel system
Handling guest enquiries and resolving issues with professionalism and efficiency

What we're looking for:
We're searching for a confident and people-focused Reception Manager in Brockenhurst who can:

Demonstrate previous hotel reception management experience
Lead from the front, inspiring a team while delivering outstanding guest care
Adapt to system changes and embrace new processes
Thrive in a busy luxury hotel environment with varied shift patternsIf you're a Reception Manager ready to take the next step in your career with a luxury hotel in Hampshire, this could be the role you've been waiting for.

Apply now - we'd love to hear from you.

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Platinum Recruitment is acting as an Employment Agency in relation to this vacancy