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One of my local government clients are currently recruiting an experienced Front Desk Receptionist on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Overview:

* Westminster City Council’s Housing Services are at the heart of our community, playing a vital role in supporting residents and enhancing the Council’s reputation. We are seeking a dedicated and customer-focused Housing Service Centre Officer to join our team and be the welcoming face of our Housing Service Centres.

* This role is essential in ensuring that every resident receives a high standard of service and support.

* You will be the first point of contact for residents, helping them navigate housing services, resolve issues, and access the support they need.

Key Responsibilities:

* Deliver exceptional customer service to all visitors and residents.

* Manage reception areas, including information displays, key logs, and rooftop access requests.

* Book appointments and record resident visits using the CRM system.

* Handle challenging situations with professionalism and empathy.

* Resolve customer issues at first contact and manage complaints constructively. Support vulnerable residents and make referrals for additional support.

* Collaborate with Housing Officers, Income Officers, Leasehold Advisors, and Repairs Surveyors.

* Raise repair jobs and process card payments for services.

* Maintain a clean and welcoming reception environment.

* Provide administrative support, including raising purchase orders and ordering supplies.

* Conduct outbound wellbeing calls to vulnerable residents.

* Serve as a trained first aider for the Housing Service Centre.

If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd