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Job Title: Tenant Liaison Manager

Location: Doncaster

Salary: £30,000 - £35,000

Contract Type: Permanent

Working Hours: Full Time

About the Role:

We are currently seeking a dedicated and experienced Tenant Liaison Manager to lead a team of Tenant Liaison Officers (TLOs) working across kitchen and bathroom replacement schemes. This role is essential to ensuring a high standard of customer care, clear communication, and tenant satisfaction throughout the delivery of these works.

Key Responsibilities:

Lead, manage, and support a team of TLOs, ensuring consistent service delivery and performance standards.

Act as the primary liaison between tenants, site teams, and internal project stakeholders.

Oversee all tenant engagement strategies, including pre-start meetings, consultation events, and satisfaction surveys.

Resolve escalated tenant concerns and complaints effectively and professionally.

Monitor and report on resident satisfaction and team performance metrics.

Collaborate closely with operational teams to ensure works are delivered with minimal disruption to residents.

Maintain detailed records of tenant communication and project progress.

Requirements:

Proven experience in a Tenant Liaison role within the social housing or construction sector.

Previous experience managing or supervising a customer focused team.

Strong interpersonal, organisational, and communication skills.

A proactive, empathetic, and solutions focused approach to tenant engagement.

Full UK driving licence and willingness to travel to sites as required.

Desirable:

Experience with Decent Homes programmes or kitchen/bathroom replacement schemes.

Knowledge of health and safety regulations relevant to housing refurbishments.

What We Offer:

A supportive working environment within a respected and growing organisation.

Opportunities for professional development and career progression.

Competitive salary and benefits package.

To Apply:

Please submit your CV and our team will be in touch to discuss