Login to Apply

Who we are:

Established in 1999, Modern Networks are the leading specialist provider of managed IT and Telecoms services to the specific sector markets. This role sits within our independent Internet Service Provider (ISP) and work with customers all over the UK providing a range of IT, connectivity, telephony and security services. As a group, we have businesses who provide services to science parks, commercial property, Small to Medium Enterprises (SMEs), and education. The ISP unit primarily serves the needs of our science parks customers and provides the ISP core network all Modern Networks connectivity customers rely on.

The Role:

The 1st Line ISP Support Engineer is the first technical point of contact for ISP and Parks customers. You will respond to incidents, service requests, and monitoring alerts relating to connectivity, CPE, core ISP services, and park edge networks. You will be providing both remote troubleshooting and hands on field support. This includes attending customer sites for Priority 1 incidents, service impacting outages, router swaps, circuit turn ups, and planned maintenance activities. You will take ownership of tickets from logging through to resolution or escalation, ensuring clear communication and accurate updates throughout.

Who we are looking for:

* Graduates, early-career 1st line IT Support engineers with a basic knowledge of routing, switching and VLANs

* Drivers with UK Licence and access to own vehicle - this role provides both remote trouble shooting and field support

* Excellent customer service and communication skills.

What's in it for you?

* Great prospects - The successful applicant will get hands-on exposure to real network faults, suppliers, and structured troubleshooting, not just password resets.

* Growth - Once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us - if you fancy a bit of training, we've got you covered!

* Knowledgeable, high-achieving, experienced and fun colleagues

* A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance

* Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

* 25 days annual leave + bank holidays

* Active workplace committees (Social / Wellness)