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Operational Support Officer

Location: Stores Road, Derby, DE21 4BD

Start Date: ASAP                                               

Contract Duration: 5+ Month

Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £13.91 per hour

Job Ref: (phone number removed)

Job Responsibilities

Provide operational support at the Stores Road depot.

Assist with customer service requests, queries, and complaints.

Handle administrative tasks using MS Office tools like Outlook, Word, and Excel.

Communicate effectively with customers, especially in challenging situations.

Person Specifications

Must Have:

Eligibility to work in the UK.

5 GCSEs A*-C, including English and Maths, or equivalent qualifications.

Admin qualification NVQ level 2 or similar, or relevant administrative experience.

Good IT skills and experience with MS Office.

Strong communication skills for writing letters and emails.

Commitment to customer care principles.

Nice to Have:

Experience in resolving customer service requests and complaints.

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