Login to Apply

1st Line Support Engineer – 6 Month Contract

Location: 2 days onsite (rest remote) - Gloucester

Rate: Up to £140 per day (Inside)

Start Date: ASAP

A client of ours is looking for a 1st Line Engineer to support users across a busy environment. You’ll be the first point of contact for IT issues, resolving tickets, supporting Windows kit, and keeping things moving.

You’ll need to be confident working independently, but know when to escalate. It’s a good fit for someone who’s worked in a fast-paced IT team or MSP.

What you’ll be doing:

Logging and resolving tickets (hardware, software, access issues)

Supporting users on Windows 10/11 and Microsoft 365

Troubleshooting laptops, printers, phones and basic network issues

Handling password resets, account unlocks and permissions

Escalating more complex issues to 2nd Line

What they’re looking for:

Solid 1st Line experience

Good working knowledge of Microsoft 365

Confident communicator, comfortable under pressure

Bonus if you’ve worked with Active Directory or in an MSP setting

You must be based within a commutable distance of Gloucester to be considered for this role