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Control Room Manager
to £75K + Bonus + Benefits Package
Based West London

We are recruiting a Control Room Manager for our client a leading security services specialist. In this exciting opportunity the successful candidate will lead the launch of a brand-new, state-of-the-art security control room at one of London’s most prestigious iconic multi-purpose destinations.
The Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high-profile estate. This role offers a rare opportunity to build a control room operation from the ground up, shaping policies, technology, team culture, to lead, train, and develop a high-performing team while working closely with emergency services and senior stakeholders. This is a truly exciting and rare opportunity.
Skills

Leadership and team management, including shift supervision and performance reviews
Crisis management and emergency response coordination
Incident detection, assessment, and reporting
Development and implementation of policies, procedures, and operational standards
Training design and delivery for security and control room personnel
Proficiency in security systems management: CCTV, access control, alarm panels
Effective communication with internal teams, senior stakeholders, and external agencies
Analytical and decision-making skills under pressure
Rostering, resource planning, and shift management
Use of IT and security management software (MS Office, security monitoring platforms)
Knowledge

Security control room operations and best practice frameworks
Emergency planning, crisis response, and business continuity principles
CCTV, fire alarm, and access control systems
Security reporting standards, GDPR, and data protection compliance
Regulatory and legal compliance requirements relevant to high-profile estates
Industry trends in security technology and control room operations
Multi-agency coordination (police, fire, emergency services)
High-risk environment operational protocols
Experience

Managing a security control room in a high-risk, fast-paced environment
Leading incident management, crisis response, and emergency planning exercises
Designing, implementing, and maintaining control room policies and procedures
Recruiting, training, and developing a high-performing security team
Oversight of 24/7 security monitoring operations
Writing comprehensive security reports, procedural documentation, and business cases
Working with IT/technical teams to maintain operational security systems
Direct collaboration with law enforcement, emergency services, and senior stakeholders