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About the Role

Shift Pattern: Monday to Friday, 08:00-17:00

This role forms part of a best-in-class Facilities Management team, delivering a professional and customer-focused operational service for a confidential prestigious client. The position supports Regional Facilities Managers to ensure effective team coordination, client engagement, and delivery of contract objectives.

The role includes deputising for the National Account Manager, providing leadership and holiday cover when required. The successful candidate will manage CAFM systems, CAD floor plans, engineer coordination, financial administration, reporting, and support strategic account objectives.

Key Responsibilities

Support continuous improvement of operational systems and processes.

Drive high-performing operational delivery in line with business plans.

Monitor operational performance, budgets, and service delivery.

Ensure effective execution of operational processes and SLAs.

Produce operational documentation, reports, and performance data.

Manage daily communications with internal operational teams.

Support and deputise for the National Account Manager.

Analyse trends in planned and reactive maintenance activity.

Work with the client help desk to support reporting and engagement.

Manage and update CAD drawings as required.

Oversee invoicing, service charges, and on-account financial control.

Manage ACW budgets, quotations, and subcontractor documentation.

Maintain accurate records, site filing, and staff leave documentation.

Provide cover for the London Facilities Manager when required.

Essential Experience

Experience in a fast-paced customer service environment

Excellent written and verbal communication skills

Strong organisational and prioritisation skills

Good financial awareness and attention to detail

Ability to remain calm under pressure

Proficient in Microsoft Office and CAD systems

Proactive, flexible, and service-driven approach

Desirable Experience

Facilities Management experience

Experience with Concept Evolution or similar CAFM systems

Health & Safety knowledge (IOSH or equivalent)

Knowledge of engineering and cleaning services

Moves and changes experience