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Job Description

Customer Support Team Manager

£32,123 per annum - + brilliant rewards and recognition scheme, Excellent career development, 

This is a full-time role working 37.5hrs per week.  The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends but full flexibility is required.

Are you passionate about customer service? Do you enjoy leading a team? If so, this could be the role for you!

We are currently recruiting a for a Contact Centre Team Manager to join the Customer Support Team in Fresh Direct Bicester Contact Centre.

As a Fresh Direct Team Manager, you’ll be responsible for leading and motivating a team of up to 15 Customer Service Advisors and be accountable for the recruitment, selection, ongoing performance, and development of your team whilst leading a culture of empowerment where every service opportunity is realised. 

You will be the key communication link between advisors and the wider business, ensuring effective proactive communication across your team.

After successful completion of your probation there is a potential for this role to be Hybrid.

What you’ll be doing:

Direct management of between 12 – 15 customer support advisors ensuring each individual is fully developed to their maximum potential

Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required

Support and identify opportunities to improve revenue and customer experience

To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams

Work to KPIs, aligned to our business objectives incorporating sales, service, cost, employee engagement, customer satisfaction dimensions 

What we are looking for:

Experience at Team Manager or supervisor level, ideally in a contact centre environment managing a customer support-based team

Confident, self-motivated and positive attitude with strong commercial awareness

Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc

Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment

An ability to build and maintain good working relationships at all levels

Leads, inspires and promotes confidence within a Team

What you will get;

A competitive salary

Huge discount on all sorts of lovely food and award-winning products

Generous holiday allowance, with option to purchase more

Recognition awards and Incentives

Pension

Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility

And much more….

Apply now