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Senior Change Business Analyst

Locations available: Peterborough, Manchester, Stoke-On-Trent (flexible hybrid working)

We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office.

Role Responsibility

A key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change.

A Senior Change Business Analyst will be assigned to Larger Projects and Programmes, with high or very high complexity, engaging with Director or C-Suite stakeholders.

Typical Accountabilities

Change Business Analysis Service Delivery

Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to):

Identify and document the Business Functions, Products, Processes, Systems and Services that are (or may be) impacted by a Change 

Undertake analysis to identify and quantify financial and non financial benefits of a Change

Requirements Elicitation

Work with identified stakeholders to elicit their business, functional and nonfunctional requirements / stories

Use appropriate tools and techniques to capture and document those requirements / stories, that meet the needs of downstream ‘customers’ (e.g. Technology, 3rd Parties, Operational Teams, SMEs)

Work closely with Technology Delivery teams and partners to derive suitable solution options and provide clarity on what is required to be delivered

Ensure requirements / stories are aligned with business objectives and are prioritised accordingly

Ensure traceability of requirements / stories throughout the lifecycle of a initiative so that the solution meets the original business need

Process Improvement

Model ‘AsIs’ and future state ‘To-Be’ business processes

Undertake analysis of business processes, providing recommendations for their improvement

Change Strategy Support

Support ad hoc review of Business Problems or Opportunities, to help define possible new Change Initiatives

Undertake and document feasibility studies or high level options assessments

Contribute to request for information (RFI) and invitation to tender processes

Stakeholder Management

Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirement elicitation process, resolving conflict as and when required.

Processes & Controls

Maintain awareness of industry best practice methods, tools and techniques, and recommend changes to existing analysis processes where appropriate

Collaborate with key internal and external delivery teams to ensure their ways of working are efficient and effective

Contribute to the adherence to team quality standards via internal auditing and peer review

Follow the Change Delivery Framework

Other

Deputise for the Change Business Analyst Manager and Project Managers as and when required.

Skills and experience

Essential –

Significant experience undertaking business analysis activity at a project level working with senior stakeholders.

Deep knowledge of and experience with both Waterfall & Agile business analysis approaches.

Significant Experience of analysing and documenting complex operational processes and business requirements.

Ability to work effectively across multiple change projects/incidents or change activities simultaneously.

Highly effective stakeholder management skills.

Ability to think analytically, to deal with detail, and to extract and present relevant information concisely.

Highly self-motivated.

Excellent Microsoft Office skills.

Significant experience in documenting and managing requirements in a user story format

Ability to challenge and strong decision-making skills.

Ability to produce clear and concise written communications.

Exceptional presentation, negotiating and influencing skills.

Desired –

Working with and explaining complicated concepts in non-technical language.

Ability to leverage tools and techniques to effectively perform business analysis activity in a remote environment.

Experience of using Jira or similar tools.

Lean Six Sigma methodology, in particular undertaking root cause analysis.

Familiarity of collaborating with a business architect function to derive business requirements from business strategy, vision and architectural modelling.

Experience in data modelling.

What we offer in return?

A collaborative and fast paced work environment

Health care cash plan

Yearly bonus scheme

24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)

Life Assurance 4x annual salary

Vibrant, modern offices

About the business:

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.

Having acquired and successfully integrated Co-op Insurance Services in 2021, BGLi in 2022 & Atlanta in 2024. Markerstudy are now pursuing innovative pricing techniques, taking advantage of an award-winning insurer hosted rating platform, whilst challenging existing embedded processes