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Overview

Due to the continued expansion of our Sudlows Service Desk Offering, we have an exciting career opportunity for an experienced and enthusiastic Service Desk Co-Ordinator and Planner. Sudlows, who work throughout the UK, have a growing portfolio of clients globally. We have over 200 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of this ambition.

The Role

The successful candidate will be a valued member of our Enterprise Services Division. We are currently looking to grow our business and this role is a key part to this vision. This role is to provide the business with co-ordination of resources and materials including client reports and day-to-day support to the Project Teams and other company departments where required, ensuring all tasks are carried out to the highest level of accuracy without delay.

The role will initially be working on a shift rota covering 24 hour support Monday- Friday (including Sat AM) for international clients, working hours will be discussed more at screening stage.

Initial training will take place during 08:30-17:00 hours at our Manchester Ducie Office.

Key tasks and Responsibilities

Overview

Full ownership of Break/fix tickets for work being carried out in UK, Europe, USA and beyond

Full ownership of small project work in above locationsSupport senior members of the Service Desk operations team with project workSign-off of all work on site, ensuring everything is completed to satisfactory standardEnsuring all health and safety standards are adhered to

Undertaking ad hoc admin tasks as required by the Service Desk and wider business

Processing invoices for subcontractors and suppliers

Attend weekly/monthly client facing meetings via video call

Collating and amending close out documentation ensuring it is suitable to submit to clients

Working to strict SLA’s ensuring all work is completed and closed out in client expectations

Managing stock levels of client’s equipmentWorking closely with the estimation department processing new quote requests

Responsible for maintaining a strong and positive relationship with all clients

Managing sub-contractor and supplier relationships

Supporting the wider Enterprise Services team with ad hoc requests such as ordering materials and creating PO’s

Support the Service Desk operations Manager with any required tasks

To answer/deal with queries, both face to face and via the telephone in an appropriate and timely manner.

Personal Specification

Technical Skills and Qualifications

Proven experience in a project co-ordinator role, preferably in the construction industry

Ability to work as part of a team and on your own

Commercially aware and able to manage budgets

Some technical / engineering knowledge would be an advantage

Ability to manage a heavy workload and conflicting demands, whilst consistently producing high-quality work to tight deadlines

Experience of liaising with colleagues from operational staff to senior director level, and the ability to manage upwards

First class communication skills, personal confidence and the ability to influence others

Intermediate to advanced Word, Excel and PowerPoint skills

Accurate data entry processing experience

Attention to detail

Planning and Organising

Ability to organise own workload

Ability to prioritise work and deliver to tight deadlines

Able to maintain accurate and timely records as required by the role

Ability to identify and can solve everyday job-based problems in liaison with the relevant project manager

Working with people

Lead by example showing positive and effective work ethics

Able to establish a rapport with service users as necessary e.g. clients, members of the public, other contractors etc

Understands how to encourage and influence people to get the best from them

Understands the needs of others and able to respond accordingly

Communication

Able to communicate factual information politely and courteously

Has everyday spoken skills e.g. telephone and face-to-face conversations

Has advanced written and numeric skills appropriate to the job

Able to listen, observe and report information to manager