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The Company

My client is a well-established and rapidly growing organisation specialising in commercial property and grounds maintenance. With a strong reputation for delivering exceptional service standards, they foster a supportive, collaborative environment where staff development and client relationships are at the heart of their success.

Key Responsibilities:

* Act as a primary contact for customers, building strong relationships at all levels

* Log and manage incoming calls and emails

* Prepare and issue both operational and financial reports

* Liaise with customers to maintain high levels of service and compliance

* Collaborate closely with operational managers, service partners, and suppliers

* Produce quotations and reports for management approval

About You

We are looking for someone who is motivated, organised, and experienced in customer service. You will thrive in a fast-paced environment and confidently handle multiple priorities.

* Minimum 1 year in a customer service role

* Understanding of the facilities industry (advantageous)

* Strong communication and rapport-building skills

* Excellent organisational and time-management abilities

* Ability to work under pressure and follow structured processes

Benefits include:

* Free parking

* Company pension

* Bonus scheme (after probation)

* 23 days holiday + 8 bank holidays

* 4 wellness days per year (after probation)

* Group Life Assurance

* Health & Wellbeing Programme

* Real Living Wage employer