Login to Apply

Office Administrator

Location: Daventry - On-Site
Department: Bush & Company
Salary: £23,400 pa FTE (£14,040 pa pro-rated)
Hours: 22 hours per week, Mon, Tue & Thur 09.00 am to 5.00 pm
Contract Type: Permanent
 
THE PURPOSE OF THE ROLE
 
The administration assistant role assists with a mix of daily tasks and ad hoc requests as and when the need arises. The successful applicant will spend time working with different teams across the business learning their processes and understanding how we all work together to deliver an efficient and effective service for our clients and business users.
 
WHAT YOU WILL BE DOING AS REPORTS CUSTOMER SERVICE ADMINISTRATOR

Be a point of contact with any visitors to site
Answering the telephone in a timely and professional manner, transferring calls to relevant member of staff or taking comprehensive messages and passing onto staff member
Ensure that incoming post is received, scanned and directed to the correct recipient
Ensure that outgoing mail is distributed including: printing and franking of outgoing post including parcels; special and recorded delivery mail
Issue of customer and client satisfaction surveys
Assisting teams with the downloading of medical documentation to case
Assisting teams with acknowledging receipt of documentation received
Responding to trial availability requests
Creating appointment letters
Ensuring that records are saved to the database in line with procedures
Ensuring that data records are input accurately and kept up to date
Assisting with tasks for the Instruction Team, Enquiry Team and Reports Team
 
SKILLS AND EXPERIENCE REQUIRED

Excellent customer service skills.
Confident communicator via phone, e-mail, face to face.
Good administration skills.
Good computer literacy
Enthusiasm to support all teams across the business
A fast learner, willing to learn new skills.
 
PERSONAL ATTRIBUTES

Curious to challenge the status quo.
Unified in working together for the same goals and vision.
Driven to achieve, succeed and progress.
Passionate about our customers, our business and personal performance.
 
Working at Bush & Co Head Office
 
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
 
Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.
 
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
 
We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
 
REF-(phone number removed)