Login to Apply

Company Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At iForce we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

We are currently recruiting for a Account Executive to join our expanding team in Bardon! You will be one of the Client’s key contacts, taking responsibility for maintaining strong communication both internally and externally.  

Duties include: 

Able to answer and resolve client queries within the agreed timescales
Able to identify and escalate issues / complaints to the appropriate person and see them through to resolution, including any process changes to prevent reoccurrence
Liaise with the necessary person / teams if process has not been followed in any area affecting the client
Monitoring service levels through reporting. Checking report contents and circulating within the agreed timeframes
Understanding contracted KPI’s and the impact of failure as well as forecasting and monitoring
Ownership and maintenance of Client Services Standard Operating Procedures (SOP)
Liaise with suppliers and/or external contacts where necessary
Ability to produce accurate client invoices and supporting backup within the expected time frame using the companies finance system
Identification, investigation and resolution of any areas of an invoice that looks incorrect, prior to invoicing the client or following invoice queries generated by the client
Own the checking and issuing of all client reports: daily, weekly, monthly and quarterly, ensuring agreed timescales are met.  Where not centralised, own their creation (i.e. work planning , schedules)

Qualifications

Previous experience in account management would be desirable
Previous experience working in logistics/warehousing
Strong PC skills including all Microsoft Office programmes
Excellent customer service skills
Commercial awareness
Good communication skills, both written and verbal
Strong ability to build relationships with stakeholders of all levels

Additional Information

As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – Competitive holiday entitlement of 235 hours per annum
Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 8% employer
Life Assurance -  4x your annual salary
Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam