Login to Apply

Customer Contact Adviser - Temporary

About the Role:
Are you passionate about helping others and making a real difference in your community? We're looking for a Customer Contact Adviser to join our clients dedicated team that supports residents, businesses, and visitors with a wide range of enquiries-from Council Tax to Waste Management. While many services are accessed online, they pride themselves on delivering personalised support via telephone, email, and face-to-face interactions.

What You'll Do:
As a Customer Contact Adviser, you'll be the first point of contact for individuals seeking help. You'll provide friendly, knowledgeable assistance while working as part of a dynamic team. Your journey will begin in a city centre office environment, with the potential to move to a hybrid working model once training is complete.

Key Responsibilities:

Handle and resolve a variety of customer queries.

Support customers via phone, email, and in-person communication.

Listen carefully, log enquiries accurately, and research to provide effective solutions.

Navigate multiple software systems while staying organised and focused.

Remain calm and professional when dealing with confused or frustrated customers.

De-escalate emotionally charged situations with empathy and clear communication.

What We're Looking For:

Experience in a busy, customer-facing role.

Strong multitasking and problem-solving abilities.

Patience, confidence, and a customer-first attitude.

Sensitivity and adaptability when supporting individuals with additional needs or language barriers.

Job Details:

Contract Type: Temporary

Hours: 37 hours per week

Contract Duration: July 2025 - 30 September 2025

Closing Date: Midnight on 15 June 2025

Interview Dates: Week commencing 23 June 2025

Ready to start your next chapter? Apply now and join a team that makes a positive impact every day. Your next opportunity awaits!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website