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Customer HUB - Reception Team

Salary: £26,748 FTE

Locations: Warrington, Liverpool, and St Helens

2 x Full Time Positions (1 x Based in Warrington & 1 x Based in Liverpool)

1 x Part Time Position (1 x Based in St Helens)

The Vacancy

Our Heartlands Receptions Teams are the face of Torus. Located in Warrington, Liverpool, and St Helens, they engage with our customers on a wide range of subjects and are committed to delivering a high quality service to all. The key purpose of this post is to resolve customer enquiries across all our current and future communications channels.

Our customer standard is to adopt a proactive approach to customer care, ensuring high customer satisfaction with every contact. We provide customers with prompt and efficient, high quality customer service and have a supportive and effective partnership with other teams across the business.

We are actively recruiting 2 full-time and 1 part-time positions across our 3 heartlands. Hours of work will be across our operating hours which are Monday to Friday 9am – 5pm.

The successful applicant will join a team delivering Torus’ front of house reception service across our 3 heartlands of Liverpool, Warrington, and St Helens.

The successful applicants need to be capable of working across all 3 heartlands when required, but the base locations will be as below:

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2 x Full Time Positions (1 x Based in Warrington & 1 x Based in Liverpool)

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1 x Part Time Position (1 x Based in St Helens)

This is an important role in which you will:

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Be the first point of contact for our customers face to face, directly assisting them in solving their queries and escalating as necessary.

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Provide customers with prompt, professional and accurate information, and service with the objective of always delivering a consistent world-class customer experience.

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Develop a supportive and effective partnership with colleagues across the business and especially those in the Local Housing Teams.

To be successful in this role you will:

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Be able to demonstrate in their application an understanding of issues in respect of Social Housing.

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Demonstrates in their application that they have an awareness of the services offered by Housing Providers, Councils, and other relevant organisations.

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Have excellent IT skills.

Short-listed applicants will be invited to attend an Assessment Centre at our St Helens Office to demonstrate their suitability for the role on Tuesday 4th June 2024 (AM session)

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

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Right to work verification

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Qualification certificate check

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2x Completed references

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OH Health Questionnaire – Fit For Work

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DBS check (if required for role)

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Completion of all new starter documentation including signed T&C’s

Happy to Talk Flexible Working