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Neighbourhood Response Officer

Rate of pay: £18.43 per hour PAYE / £23.34 per hour Umbrella
Location: Birmingham, with travel to Walsall
Job Type: Temporary until August with possible extension, HybridWe are seeking a confident and customer-focused Neighbourhood Response Officer to manage neighbourhood properties in the Birmingham and Walsall area. This role involves a blend of office, home-based work, and regional travel, making it essential for candidates to have access to their own vehicle.

Day-to-day of the role:

Conduct customer visits, viewing and sign-up appointments, and investigate tenancy breaches and reports of anti-social behaviour.
Collaborate with other teams, external agencies, and residents to ensure neighbourhoods are clean, safe, and well-maintained.
Develop and deliver neighbourhood plans and local offers.
Work with local resident groups to develop community facilities, activities, and events.
Regularly travel across local regions to meet residents and address site-specific needs.
Take ownership of estate cleanliness and safety, reporting issues like fly tipping and monitoring grounds maintenance.Required Skills & Qualifications:

Proven background as a Neighbourhood Officer / Housing Officer.
Proven experience in customer service and direct customer interaction.
Experience working with external partners and managing community-based projects.
Ability to work independently and as part of a team, with strong collaborative skills.
Excellent communication skills, capable of adapting to different audiences.
Experience in handling sensitive situations, such as evictions or court representations.
Must be able to travel regularly across the region and work flexible hours, including early evenings and occasional weekends.To apply for the Neighbourhood Response Officer position, please submit your CV detailing your relevant experience