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Travel Claims Handler
Cardiff - Hybrid Working
Permanent | Full Time
Salary: From £23,920 (DOE)

Yolk Recruitment are working with a growing insurance services business in the heart of Cardiff that supports both UK and international insurance providers. The team delivers a wide range of services including claims handling, customer service, underwriting, and pricing - all with a strong focus on data, innovation and continuous improvement.

Right now, they're looking for a Travel Claims Handler to join the team. It's a hybrid role with 2-3 days in the Cardiff office and the rest working from home. You'll be responsible for managing travel insurance claims from start to finish, providing a high standard of service to customers travelling both within the UK and abroad.

If you're experienced in handling claims and enjoy working in a fast-paced, customer-focused environment, this could be a great fit.

What you'll be doing:

Managing and assessing travel insurance claims, including checking liability, cover and settlement.
Identifying potential fraud or opportunities for recovery.
Maintaining a proactive approach to managing your caseload.
Negotiating fair outcomes with customers and third parties.
Delivering an excellent customer experience throughout the claims journey.
Suggesting ideas to improve how the claims team works.
Ensuring quality and compliance standards are consistently met.

What we're looking for:

Recent graduate looking a new challenge
Previous experience in travel insurance claims is ideal - but not essential.
Confident communicator who can build rapport with customers and third parties.
Comfortable using data to spot trends and make informed decisions.
Self-motivated and able to work independently as well as part of a team.
Organised and able to meet daily and weekly targets.

Benefits

Salary from £23,920 depending on experience
33 days annual leave (25 days + bank holidays), rising to 34 with service
Hybrid working - Cardiff city centre office with homeworking flexibility
Regular salary reviews
Equipment provided for home and office working
Nest pension scheme
Opportunities for training and professional development
"Refer a friend" bonus scheme
Social events and team activities