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We’re supporting a growing, people-centred business in Nottingham who are looking for a Customer Service & Telesales Advisor to join their enthusiastic and friendly team. This is a brilliant opportunity for someone who enjoys building relationships, supporting customers, and contributing to sales activity in a positive and rewarding environment.

The Role

You’ll be working as part of a supportive office team, handling a blend of inbound customer service enquiries and outbound calls to existing customers. Your role will involve helping customers place orders, sharing product updates, and ensuring every interaction reflects the organisation’s commitment to exceptional service.

To be considered for the role, you’ll require the following essentials:

Confident and comfortable speaking on the phone
Approachable, personable, and great at building rapport
Organised, reliable and able to prioritise tasks
Patient, helpful and solution-focused when supporting customers
Motivated by targets and keen to take ownership of results
A quick learner with a positive, proactive attitude
Within this position, you’ll also be:

Responding to inbound calls and emails in a warm, professional manner
Resolving customer enquiries quickly and accurately
Processing orders, returns, and general account updates
Providing clear product information and support where needed
Working with internal teams to ensure a smooth customer journey
Making outbound calls to existing or previously active customers to share promotions, new ranges and seasonal products
Following up on enquiries and converting them into confirmed orders
Building strong ongoing relationships and understanding customer buying habits
Meeting achievable monthly activity and conversion targets, supported by full training
Carrying out general administrative tasks as required
Maintaining accurate customer records and system updates
Supporting colleagues during busy periods to keep the workflow running smoothly
Contributing to a positive and collaborative team culture
Hours and Salary

£25,000 - £27,000 per annum
Monday to Thursday - 8 - 5pm / Friday - 8 - 4pm
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Free parking
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

See our website for more details and jobs available -

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