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Location: Birmingham Airport - Hybrid Working: 2 days in office

We are excited to be partnering with a growing and well-established retail business to recruit a Credit Controller for a 12-month maternity cover contract. This is a fantastic opportunity to join a large, stable team within a business that values collaboration and continuous improvement. While this is a fixed-term role, the size and growth of the organisation mean future opportunities could arise - nothing is promised, but you never know what could happen!

This role is all about preventative credit control. Rather than chasing aged debt, you'll focus on tackling queries before invoices become overdue, ensuring smooth cash flow and strong customer relationships. You'll manage your own portion of the ledger, taking full ownership of your accounts, while working within a supportive team that helps each other out when workloads fluctuate.

What You'll Be Doing

Manage your own ledger of customer accounts, ensuring compliance with credit limits and payment terms
Proactively contact customers ahead of due dates to confirm everything is in order and resolve queries early
Handle inbound and outbound calls and manage an email inbox of queries
Log and track queries within SLA, liaising with internal teams to resolve issues around price, quantity, or missing POs
Work closely with commercial, compliance, and sales teams to maintain strong communication and collaboration
Monitor credit limits daily and take action on accounts approaching or exceeding limits
Contribute to debt reporting and pre-legal processes for overdue accounts
Support colleagues during busy periods or absences - a true team player culture
Ensure compliance with all policy and process controls

What We're Looking For

A proactive, organised individual who can manage multiple priorities in a fast-paced environment
Strong communication skills and confidence to liaise with customers and internal teams
Results-driven with excellent customer focus
Ability to work independently while contributing to a collaborative team dynamic
SAP experience would be a bonus (training provided for other systems)
Comfortable with basic Excel (no advanced formulas required)

Benefits

Hybrid working (2 days office)
Enhanced holiday entitlement
Contributory pension scheme
Extensive benefits package
Collaborative and supportive team culture

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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