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Own responsibility for the overall GovPass service operation, provide leadership and strategy across the programme and own technical oversight of IT services. Your keen eye for detail and ability to plan, prioritise and execute onboarding of new sites will be paramount to the success of the role.

Client Details

The Government Property Agency is the largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for Taxpayers.

Contributing to leading transformational programmes such as the Government Hubs, Whitehall Campus and Net Zero, the GPA plays an active role at the heart of the UK Governments' innovative transformational activity.

Description

The GovPass Programme within the GPA is modernising Access Control Systems across their UK property estate. Delivering a new standard for card encryption, security standards and greater workforce flexibility through innovative technology. GovPass is actively improving access for civil servants across UK's most iconic buildings and departments, with clear ambition and investment to expand.

The Senior Delivery Manager (Operations) is a vital leadership role within the GovPass programme itself.

The successful applicant will be responsible for the overall Service Operation, providing leadership and strategy across the Operations team and complete oversight of technical services. They will own the planning and onboarding of new sites as part of the expansion, in concert with the site delivery. They will be a catalysing force in the daily operation of the GovPass service and seek to continuously improve operational efficiencies as the programme expands its footprint.

Key Responsibilities :

Form part of the GovPass Leadership Team, supporting and developing wider GovPass strategy.
Act as the GovPass Operational Expert, shaping future investment decisions and defining the GovPass service.
Identify, challenge and refine complex processes to ensure simple solutions are defined and implemented.
Lead a continual planning process within a complex environment, working with a wide variety of diverse stakeholders.
Inspire and create a culture of professional development amongst the team.
Unique business case development, negotiating, influencing and owning supplier relationships.Profile

Person Specification :

Strong leadership and communication skills to converse with director level peers and non-technical stakeholders
Resilient, able to act at pace and prioritise work amongst competing priorities
Enjoys Project Management and Service Delivery
Ability to build and lead high-performing, collaborative teams
Customer focused mindset, looking to deliver best ROI for taxpayer money
Excellent ability to rapidly analyse complex problems and find solutions
Act as a catalyst for change and innovation
Skillful Negotiator, comfortable managing and negotiating with suppliersExperience and Technical Skills

Essential Criteria :

A people-focussed leader who can inspire and motivate others
Business Analysis Experience - Requirements Gathering and translating business / stakeholder needs into legible artifacts
Project Management Experience - able to demonstrate contributions to large-scale transformational programmes
Lifecycle Management and Process Development Experience
Commercially Aware - A history of success in contract negotiation and supplier management
Techincal Competence - ability to communicate technical concepts to a non-technical audience
Financial / Budget Management Experience
Ability to optimise the delivery flow of various teams, a passion to get the job done and eagerness to unblock potentially complex issuesDesirable Criteria :

Previous Experience working within HM Government
Previous Experience working within a heavily regulated environment
Working knowledge of Cloud Technologies
Interest in Security, Information Assurance and Best Practice
Awareness of Access Control Systems

Qualifications

Project Management Certification such as PRINCE2, APM Agile, PMQ

Job Offer

G7 Government Salary of £54,285 - £60,585
A Civil Service Pension with an employer contribution of 28.97%
Flexible and Hybrid Working Model